We have compiled a list of frequently asked questions regarding our 3D printed miniature models below. Should you require further assistance, please do not hesitate to contact us at sales@paragonstar.co.uk. We are more than happy to help

Which size miniature should I order?
Our miniature models are available in a variety of scales and sizes, making it challenging to determine the appropriate base size. Please contact us with the height you require, and we will advise you on the best option to order.

Can I order the model in a bespoke size?
Absolutely! Our miniatures are scalable, allowing us to print them in any size you require.

How can I ensure all my models are to scale when ordering multiple items?
Please contact us, and we will be delighted to assist you in ensuring that your models are printed to your exact specifications

What is the turnaround time for printing my 3D model?
We strive to print our models within 5 working days. Smaller figures can be produced more quickly, while larger or bulk orders may require additional time.

Is it possible to expedite my order?
If you need your miniatures for an important gaming session, please let us know. We will do our utmost to assist you in receiving them in time.

Will my model include supports?
No, all supports are removed prior to dispatch.

Will I need to wash my model?
No, all models are thoroughly cleaned and cured, making them ready for painting upon arrival.

What size are Hero Forge models printed?
We print these models at the supplied size, which is typically between 40-50mm in height.

Do you accept cusom miniatures?
Yes, we can print any STL file you provide, whether it has been purchased from another site or custom-created.

What should I do if my model arrives damaged?
We understand that accidents can occur during transit. In such cases, we guarantee a perfect replacement.

What materials are used for the miniatures?
Most of our models are crafted using high-quality, durable grey resin, providing a neutral base. Epic multi-part kits are typically printed with light PLA material. If you require your miniature to be printed in a specific material, please inform us, and we will be happy to accommodate your request.

How long will my delivery take?
Once dispatched, UK orders typically arrive within 3 working days, while international orders may take between 1-2 weeks. If you need your order by a specific date, please inform us so we can fast-track it to ensure timely arrival.

Do you offer free shipping?
Yes! We offer free shipping to UK customer for orders over £60 and for USA customers over $180